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Internet Providers Roll Out Assistance Programs

McDowell County-Report submitted by Chris Revis, Connect McDowell Co-founder

As we experience this unprecedented need for internet access during the COVID-19 crisis, here are the resources that we have confirmed are available for our members and the community at large. 
Verizon Wireless:
Verizon is offering multiple programs and accommodations for customers during the COVID-19 crisis. These include additional data allowances at no charge and other late. Please click for more information:
Spectrum is offering three programs in McDowell.
Spectrum Business has an answer for businesses that are shut down during the CoVid-19 Pandemic.  Spectrum Business can suspend your service for up to 6 months.  There is no reactivation charge when activated again. The internet is turned off, and the phone service permits incoming calls and access to voicemail but outbound calling is turned off.  The cost per month is $4.99 for each phone line, $4.99 for internet, and $23.48 for TV service.  Any customers that need this service can call 800-314-7195.  Be sure to have your account number and security code.  Questions about the program can be answered by the local Spectrum Business representative, Ryan Boardman.  Businesses using other providers can also take advantage of this program by switching to Spectrum Business.  To discuss, call or email Ryan Boardman at 828-620-3526 or at
Spectrum is offering two free months of internet and WiFi services to new customer households with a Pre-K to 12-grade student or college student who needs it for school.
The discount will be applied as a credit for your first two months of internet service and the company will waive all installation and pre-payment fees.  For more information on the promotion, you can contact Spectrum at (866) 874-2389.
Also, a program called Spectrum Internet Assist is aimed at making internet affordable on a long-term basis for low-income households.  Eligible customers get 30 Mbps for $14.99/mo. To qualify for Spectrum Internet Assist, a member of your household must be a recipient of one of the following programs: · The National School Lunch Program (NSLP); free or reduced-cost lunch · The Community Eligibility Provision (CEP) of the NSLP · Supplemental Security Income (≥ ages 65 only)
To learn more about Spectrum Internet Assist, visit
McDowell County Schools update:
As of 3/26/2020, the following schools have expanded WiFi coverage to the parking lots. Students can use the same SSID and Password for all wifi locations.
McDowell Technical Community College update:
As of 3/25/2020, MTCC has upgraded and expanded its WiFi capacity to serve the parking lots as identified in this image.
We will continue to work with all community partners and provide internet access updates as more options become available. If you do not have reliable and affordable internet for school or work, please visit and complete the short survey. This will allow us to have accurate data as we continue to work to bridge the digital divide we're faced with. If you are aware of other providers or offerings we should share, please share those with us at

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