Document Delivery & Circulation Desk Manager

POSTING DATE: 03/14/23
CLOSING DATE: 03/31/23, 5:00 p.m.
POSITION TYPE: 12-month, SHRA, FLSA non-exempt, 1.0 FTE
HIRING SALARY: $42,982

NCSSM and the Academic Programs-Library Department foster collaboration across departments and divisions and support community-engaged service and research. NCSSM is proud of the diversity of its student body, and we seek to attract an equally diverse applicant pool for this position. NCSSM is an equal opportunity and affirmative action employer, and we are strongly committed to increasing faculty and staff diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. If you are an individual with disabilities requiring accommodations in the application and interview process, please contact us at hr@ncssm.edu.

Description of Duties:
The Document Delivery and Circulation Desk Manager reports to the Director. This position manages circulation functions during operational hours, to include patron assistance, collection maintenance, equipment maintenance, and opening/occasionally closing of the building. Services at the desk include basic customer service, basic and advanced circulation functions, policy interpretation, electronic resource troubleshooting, printer and scanner support, and basic reference assistance for NCSSM faculty, staff, students, and authorized patrons and visitors. Primary duties include:

Circulation Supervision

• Manage the circulation of materials for library collections, maintaining optimal efficiency and accuracy. Properly process new materials and shelve checked-out/checked-in materials in a timely manner.
• Effectively communicate with patron library products and services, policies, responsibilities, and code of conduct.
• Administer and verify patron accounts, using the library's integrated library system to register customers and update patron records ensuring customer privacy and confidentiality.
• Develop and maintain excellent relationships with vendors.
• Coordinate purchase/acquisition requests with the library director.
• Protect library assets, ensure building security, adhere to library policies, and follow appropriate opening and closing procedures.
• Identify and communicate innovative ideas and concerns to the library director.
• Collaborate with employees across both campuses, assessing needs to improve the library’s and institution's efficiency.
• Monitors physical facility and overall library use; initiate calls for building issues and emergencies as needed; assists users with disabilities in accessing materials.
• Collects and collates data, compiles statistics, and uses compiled information to prepare unit reports.

• Manage all aspects of processing Interlibrary loan borrowing service. Request loans for books or copies of journal articles, etc.
• Utilize OCLC (Online Computer Library Center) and worldwide sources and bibliographic search techniques to locate requested materials.
• Prepare and transmit requests to other libraries via OCLC and other library catalogs (via the Internet), telephone, mail, email, or FAX using knowledge of interlibrary loan policies and protocols.
• Receive requested material, verify items for accuracy, and prepare patron retrieval notifications.
• Supervise the payment of invoices for interlibrary loan charges and penalty fees by our patrons.
• Maintain interlibrary loan statistics.

• Oversee collection maintenance and re-shelving, conducting shelf-reading, shifting collections, maintaining accurate stack labels and signage, and searching for missing and lost items.

• Assist acquisition of print and electronic resources; renewal of serials and databases; payment and tracking of invoices; maintain acquisitions data and records; harvest and analyze electronic resources usage statistics; and vendor interaction as directed.
• Assist with cataloging new items, and perform intellectual property audits.

• Participate in teaching activities of the library, which may include advising students and teaching library orientation, among other opportunities.
• Support facilitating communication between the library and departments. This may include providing information literacy instruction, subject-based reference and consultative services, and departmental and individual outreach.

• Identify, evaluate, and report facility and library material holdings risks.
• Monitor compliance with copying laws and regulations.
• Perform routine collection maintenance of library materials and volumes, weeding stacks, repairing and replacing damaged materials.

• Computing skills, including familiarity across operating systems and fluency with office applications as well as comfort troubleshooting both familiar and new technology, familiarity with digitization processes, online public access catalogs, reserves platforms, access databases, and spreadsheets.
•  Demonstrated ability to locate, analyze, and interpret data contained in complex online systems, such as scholarly databases or integrated library systems.
•  Significant and relevant experience providing public/customer service or delivering instruction
•  Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing priorities.
•  Ability to adapt to changing user and organizational needs in a dynamic, service-oriented environment, and the ability to stay calm under pressure.
•  Familiarity with the services, spaces, technology, and collections provided in a modern library environment.
•  Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public and to exercise independent judgment.
•  Attention to detail, time management, organizational skills, excellent written and oral communication skills.
•  Excellent interpersonal skills and ability to establish and maintain effective work relationships.
•  Ability to supervise and mentor student staff.
•  Working knowledge of an integrated library system or automated circulation systems.